We are dedicated to ensuring that you are treated with dignity and as an equal partner in care. We will care for you with skill, compassion and respect. You can help us make your healthcare experience safe by being an active, involved, and informed partner with your healthcare team.

Website Terms & Conditions of Use

Concerto may modify these Terms and Conditions of Use at any time without prior notice.

Consent

By accessing this website, you agree and consent that your use of the website and any services or materials contained herein are subject to the Terms and Conditions of Use described herein. You agree that you will not violate any local, state, federal or international laws in using Concerto’s website or accessing any material on this website. If you violate any of the Terms and Conditions of Use, Concerto reserves the right to prohibit, restrict or discontinue your access to certain pages within the website. Concerto also reserves the right to temporarily or permanently discontinue this website or any functionality on this website at any time and without prior notice.

Medical Disclaimer

Information posted on Concerto’s website is for educational or informational purposes only and is not intended to substitute in any way for medical treatment, advice or diagnosis by a healthcare professional. You should not rely on information you receive from or through this website for any personal, medical, or health decision, and should consult with a qualified healthcare professional for specific information suited to your needs. You should never change or stop any course of treatment prescribed by your provider without first consulting him or her. If you are experiencing a health emergency, please call 9-1-1.

Links to Other Sites

Concerto may provide links to other organizations as a service to our website visitors. Concerto is not responsible for and has no control over the contents of or information provided in the sites linked to or accessible from this website. Linking to any other website is at your own risk, and Concerto accepts no liability for the contents, accuracy or currency of sites that link to this website or to which we link from this website. Concerto does not endorse any linked website or have any association with any operators of such sites, and is not responsible for any transmission received from any linked website. Concerto assumes no responsibility, and shall not be liable, for any damage to or any viral infection of your computer equipment or software on account of your access, use of or browsing in this or any other website.

Intellectual Property Rights and Use of Content

All copyright able text, graphics, design, selection and arrangement of information in this website are property of Concerto unless otherwise noted. You may not copy, modify, create derivative works of, publicly display or perform, republish, store, transmit or distribute any of the material on this site without Concerto’s prior written consent. All other product and service marks on this site are the trademarks of their respective owners.

Website Privacy

Concerto is committed to protecting your online privacy. In general, you can visit our website without revealing any personal information.

IP Addresses: We may collect and log the IP address of all visitors for the purpose of administering our system and gathering aggregate information about how our website is being used, including the pages visitors are viewing. By visiting our website, you are voluntarily supplying this information. We do not associate IP addresses with records containing personal information. We will use IP address information, however, to personally identify you in order to enforce our legal rights or when required to do so by law enforcement authorities.

How We Use “Cookies”: “Cookies” are pieces of information that many websites store on your computer’s hard drive when you visit them. In most cases, a Web browser will automatically accept cookies. Collecting this information does not allow Concerto to personally identify you. Users should be able to change browser settings to disable cookies. Disabling cookies may make it more difficult to use some parts of the website. For more information about deleting cookies, see your Web browser’s help section.

E-mail Communication: Communication you send to us via e-mail links on our website may be shared with a customer service representative or other staff member who can best address your inquiry. We make every effort to respond in a timely fashion once communications are received. However, messages sent to us via normal e-mail (not encrypted) can potentially be intercepted by another internet user while the e-mail is in transit to us. Email does not provide a completely secure and confidential means of communication. Please do not send any personal health information via email.

In keeping with the general informational purpose of the Concerto website, we collect any personal information that you send to us as an on-line consumer and not as a Concerto patient. By contrast, any information we may collect when we provide health care services to our patients is governed by a separate Notice of Privacy Practices that is provided to any Concerto patient in the course of delivering health care services.

Links to other websites: The Concerto website may link to other websites, which may have their own privacy policies. Be sure to review the privacy policies on any website you choose to visit.

Website Accuracy

Concerto does not guarantee that the use of this website will be free from errors, technology downtimes, or periodic and/or planned unavailability. Concerto cannot guarantee against viruses, worms, or other unauthorized third-party users attempting to obtain access to this website or information transmitted to or from this website. Concerto disclaims all warranties with respect to the information on this website, including all warranties and conditions of merchant ability, fitness for a particular purpose, title and non-infringement. Neither Concerto nor any author or supplier contributing to this website is responsible for any errors or omissions in any information provided or the results obtained from the use of such information.

Limitation of Liability

Neither Concerto nor any author or supplier accepts any liability for any alleged losses or damages incurred in reliance on the information contained on this site. In no event shall Concerto and/or any author or supplier be liable for any direct, indirect, punitive, special, incidental or consequential damages or any damages whatsoever, including, without limitation, damages for loss of use, data or profits, arising out of or in any way related to the use or performance of this website or any linked site, to any information or anything else obtained through the Concerto website or otherwise arising out of the use of this site, whether based on tort, contract, negligence, strict liability or otherwise, even if Concerto or any of its suppliers has been advised of the possibility of damages. By accessing this website, you agree to waive any and all claims that you or your heirs and assigns may have in connection with your use of this website. Your sole and exclusive remedy is to discontinue using this website.

Governing Law

You agree that any claim or dispute relating to this website or your use or reliance on this website shall be construed in accordance with the laws of the State of Illinois without regard to its conflict of laws provisions. The parties agree to be bound and shall be subject to the exclusive jurisdiction of the local, state or federal courts located in Cook County, Illinois. Concerto is a limited libaility company based in Lincolnwood, Illinois, United States, with no establishments in the European Union (“EU”) and/or the European Economic Area (“EEA”). By operating this website, Concerto does not intend this website to be used, and does not envision or foresee this website being used, by any individual who is in the EU and/or EEA. Concerto does not intend to target or offer, or envision targeting or offering, goods or services to anyone who is physically present in the EU and/or EEA due to mere accessibility of this website. Any translations of this website provided by third parties should not be interpreted as Concerto intending to target or offer, or envisioning targeting or offering, goods or services to any users of this website who are physically present in the EU and/or EEA.

Questions, Complaints and Contacts

If you have a question about Concerto’s Patient Rights and Website Policies, wish to make a complaint, or believe that your rights under these policies may have been violated, you may contact us by clicking on the Connect link or by using the information below.

Concerto Renal Services

Attn: Chief Privacy Officer 4600 W. Touhy Ave, Suite 100 Lincolnwood, IL 60712
Email: info@concertoRS.com

OUR MISSION

To be the provider of choice for nursing home dialysis patients through collaborative coordination, with a focus on superior customer service and client relations in harmony with individual and organizational needs. To provide a unique service with advanced technologies and best practices for positive outcomes and optimal care.